Privacy Policy

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Shipify Ltd – Privacy Policy

Last Updated: 01/11/2025
Effective Date: 01/11/2025

This Privacy Policy describes how Shipify Ltd (“Shipify DLMP”, “we”, “us”, “our”) collects, uses, discloses and protects personal data of users and visitors of Shipify DLMP’s website and platform (collectively, the “Website” / “DLMP Platform”). By using our Website or engaging with our services, you agree to the practices described below.

1. Who We Are

Shipify Ltd is the technology company that builds, hosts and operates Shipify DLMP, a pan-African Digital Logistics Marketplace. Through this Website and the DLMP Platform, we connect traders, logistics service providers, finance and insurance partners, and other stakeholders involved in cargo logistics across Africa.

Our Website provides information about Shipify DLMP, a knowledge base (FAQ), contact and demo-request forms, and links to the live Shipify DLMP application (where applicable).

2. What Data We Collect

Depending on how you interact with us (visiting the Website, filling a contact form, requesting a demo, registering as user/provider on Shipify DLMP, or using the Shipify DLMP application), we may collect the following categories of data:

2.1 Information you provide directly

• Name (individual or company)
• Company name, business name, role/title (if acting on behalf of an organization)
• Email address
• Phone number or other contact information
• Country, region, address (if required for services or registration)
• Company or business registration details (for logistics providers, service partners, finance/insurance      partners)
• Cargo- or shipment-related data (when creating cargo requests): e.g. cargo description, origin,      destination, weight/volume, value, required services, documentation details.
• Any additional information submitted via contact/demonstration/registration forms, or during onboarding.

2.2 Usage & technical data

• IP address, browser type and version, device type, operating system, time and date of access, pages accessed, collected automatically when you visit the Website.
• Cookies or similar tracking technologies, if used (see Section 6).
• For Shipify DLMP users/providers: metadata related to use of the platform (login timestamps, session information, user actions), as required for platform functionality,      tracking, auditing and service delivery.

3. Why We Collect Data & How We Use It

We collect and process data for the following purposes:

• To provide access to the Website and Shipify DLMP Platform (onboarding, registration, service matching).
• To respond to inquiries, demo requests, partnership or provider-onboarding requests.
• To enable core Shipify DLMP functionality: cargo requests, quote matching, booking, tracking, documentation, payment/settlement workflows, communication between parties.
• To maintain, operate and improve the Website and Platform: performance monitoring, security, usage analytics, design/feature improvements.
• To verify identity and credentials of logistics providers, partners, and users.
• To comply with legal, regulatory, compliance and due-diligence obligations (e.g. for cross-border trade, customs, insurance, finance).
• To communicate with users: updates, notifications, support, account-related messages.
• Where applicable: to facilitate embedded trade-finance or insurance services (in collaboration with third-party finance/insurance partners).

We will not use your personal data for purposes other than those described here without obtaining your consent (unless otherwise permitted by law).

4. Who We Share Data With & When

We may share your personal data with the following categories of third parties, when necessary to deliver services or comply with obligations:

• Verified service providers (transporters, freight-forwarders, warehouses, shipping agents, etc.), to enable logistics matching, shipment execution, and related supply-chain communications.
• Finance and insurance partners, if you opt into trade-finance or cargo insurance services, to enable underwriting, financing, risk assessment, or insurance provisioning.
• Regulators, customs agencies or government authorities, where required by law, regulation, cross-border trade procedures, or compliance audits.
• Third-party service providers or subprocessors (e.g. hosting providers, cloud infrastructure, analytics services, payment processors), only when necessary to support our operations. These third parties are required to maintain confidentiality and to process data      only for the purposes we specify.
• If required by law, or in response to legal requests (court orders, subpoenas, investigations).

We do not sell personal data to third parties, nor share it for marketing or unrelated third-party use without explicit consent.

5. Data Retention & Deletion

We retain personal data only as long as needed to fulfil the purposes for which it was collected (onboarding, service delivery, record-keeping, compliance, etc.). Once data is no longer required, we securely delete or anonymize it, unless we are legally required to retain it (e.g. for audit or regulatory purposes).

If you wish to request deletion or anonymization of your personal data, please contact us (see Section 9).

6. Cookies & Tracking Technologies

To enhance user experience and to enable certain features of the Website, we may use cookies or similar tracking technologies. These may include:

• Essential cookies for website functionality (navigation, forms, etc.)
• Analytics cookies or similar tools to collect usage & performance data (browser type, pages      visited, aggregate traffic statistics)

You may configure your browser or device to block or reject cookies; however, this may affect certain features of the Website.

If we implement non-essential cookies (e.g. for analytics, marketing), we will request your consent (where required) and provide you with clear options to manage or withdraw consent.

7. Your Rights

Depending on applicable law, you may have the following rights with respect to your personal data:

• The right to access the personal data we hold about you
• The right to request correction or update of inaccurate or incomplete data
• The right to request deletion or anonymization of your personal data (subject to retention obligations)
• The right to object to or restrict processing, where processing is based on consent or legitimate interest
• The right to withdraw consent at any time (for data processed on consent basis)
• The right to data portability (where technically feasible)
• The right to lodge a complaint with relevant data protection authorities or reach out to us using contact information below

8. Security Measures

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect data from unauthorized access, disclosure, alteration, or destruction. These measures include (but are not limited to):

• Access controls and authentication for employees and third-party processors
• Encryption of sensitive data (in transit and at rest), where appropriate
• Use of secure hosting and infrastructure (e.g. cloud hosting with audited security)
• Regular backups and disaster recovery procedures
• Monitoring and logging of access and changes
• Review and audit of third-party service providers/subprocessors to ensure compliance with our security standards

9. How to Contact Us

If you have any questions about this Privacy Policy, wish to access, correct, or delete your personal data, or raise a complaint, please contact us at:

Email: info@shipifydlmp.com
Mailing Address: Shipify Ltd, P.O. Box 43569-00100, Nairobi, Kenya.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we add new features, services, comply with new regulations, or change how we process data.

We will publish the updated version on this page, update the “Last Updated” date, and, where required, notify users via email or through the DLMP Platform.

Your continued use of the Website or Shipify DLMP after changes constitute your acceptance of the revised policy.

11. Jurisdiction & Applicable Law

Shipify Ltd is headquartered in Nairobi, Kenya. Notwithstanding where you access our Website, the data protection practices described in this Privacy Policy are governed by applicable local and international laws.

Where you reside in a jurisdiction with additional data protection requirements (e.g. GDPR for EU residents), we commit to honour relevant rights and standards as described herein.

12. Consent

By using our Website or providing your personal data (e.g. via registration, forms, or using Shipify DLMP), you consent to the collection, use and processing of your data under the terms of this Privacy Policy.

If you do not agree to this policy, please do not use the Website or submit personal data.