Terms & Conditions
Last Updated: 01/11/2025
Effective Date: 01/11/2025
Welcome to the website of Shipify Ltd (“Shipify DLMP”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of this website (the “Website”) and your interactions with content, forms, information, and linked resources relating to Shipify DLMP, our Digital Logistics Marketplace.
By accessing or using this Website, you agree to be bound by these Terms.
If you do not agree, please discontinue use immediately.
1. About Shipify Ltd and Shipify DLMP
Shipify Ltd is the company that develops, operates, and maintains Shipify DLMP, a pan-African Digital Logistics Marketplace designed to connect traders, logistics providers, finance and insurance partners, and other ecosystem stakeholders into a unified platform for cargo movement, tracking, documentation, and trade facilitation.
This Website provides general information about Shipify DLMP, a Frequently Asked Questions (FAQ) knowledge base, and interfaces for inquiries, partnership requests, and provider onboarding.
Use of the actual Shipify DLMP platform (the “Platform”) may be governed by additional terms, agreements, or service contracts provided at the time of registration or onboarding.
2. Acceptance of Terms
By browsing, accessing, or using this Website, you confirm that:
Shipify Ltd reserves the right to update or modify these Terms at any time.
Your continued use constitutes acceptance of any updated Terms.
3. Website Purpose and Informational Nature
The Website content, including descriptions of the Shipify DLMP system, FAQs, diagrams, platform workflows, partner information, and contact forms, is provided for informational purposes only.
The Website does not constitute:
All services related to Shipify DLMP are governed by contracts or agreements executed within the actual Platform or in separate formal agreements.
4. Use of the Website
You agree not to:
Shipify Ltd may restrict or block use if we believe you are violating any of the above.
5. Account Registration for Shipify DLMP
Although the Website provides general information, certain actions, such as registering as a trader, logistics provider, or finance/insurance partner, require onboarding on the Shipify DLMP Platform.
When creating an account on Shipify DLMP (via the linked application), you must:
Shipify Ltd reserves the right to approve, decline, or revoke accounts based on verification or compliance requirements.
6. Intellectual Property
All content on the Website, including text, graphics, icons, diagrams, user flows, design elements, downloadable materials, and branding related to Shipify DLMP, is the intellectual property of Shipify Ltd or its licensors.
Unless authorized in writing:
Limited personal or organizational use is permitted solely for informational purposes.
7. Third-Party Links
This Website may contain links to external websites, finance partners, logistics providers, technology vendors, or regulatory resources.
Shipify Ltd:
Use external links at your own discretion.
8. No Warranties (Website Use)
The Website is provided “as-is” and “as-available”, without warranties of any kind, whether express or implied.
Shipify Ltd does not guarantee:
Information may change without prior notice as Shipify DLMP evolves.
9. Limitation of Liability
To the maximum extent permitted by law, Shipify Ltd shall not be liable for:
Your sole remedy for Website dissatisfaction is to discontinue use.
This limitation does not restrict rights under a separate signed contract or under the Shipify DLMP Platform’s applicable terms.
10. User-Submitted Information
If you submit information via contact forms, provider applications, partnership inquiries, or demo requests, you agree that:
Shipify Ltd may decline inquiries or delete submissions that violate these Terms.
11. Data Privacy and Protection
Your use of the Website is subject to our Privacy Policy, which explains how data is collected, used, shared, and protected.
By using this Website, you acknowledge and agree to the Privacy Policy.
12. Compliance, Vetting, and Verification
For users or providers onboarding onto Shipify DLMP, Shipify Ltd may require:
Shipify Ltd may reject or revoke access to Shipify DLMP if verification or compliance requirements are unmet.
13. Suspension or Termination
Shipify Ltd may modify, restrict, suspend, or terminate:
...if we believe you have violated these Terms or applicable laws.
14. Indemnification
You agree to indemnify and hold harmless Shipify Ltd, its directors, officers, employees, partners, and affiliates from any claims, liabilities, losses, damages, or expenses arising from:
15. Changes to the Website or Services
Shipify Ltd may modify, update, or discontinue Website content or features at any time, including descriptions of Shipify DLMP workflows, FAQs, or partner information, without prior notice.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of Kenya (or your preferred jurisdiction).
Any disputes arising from website use shall be resolved in the courts of Kenya, unless otherwise required by applicable law.
Use of the Shipify DLMP Platform itself may be governed by additional jurisdictional terms depending on service location and regulatory context.
17. Contact Information
For questions related to these Terms, or for legal or compliance inquiries, contact:
Email: info@shipifydlmp.com
Address: Shipify Ltd, P.O. Box 43569, 00100, Nairobi, Kenya.
18. Entire Agreement
These Terms constitute the entire agreement between you and Shipify Ltd concerning Website use.
They do not override or replace any service contracts or terms applicable to the actual Shipify DLMP Platform.
Return and Refund Policy
Last Updated: 01/11/2025
Effective Date: 01/11/2025
This Return and Refund Policy (“Policy”) applies to the Website of Shipify Ltd (“we”, “us”, “our”) and outlines how refunds, returns, cancellations, or fee reversals are handled for interactions made through or relating to Shipify DLMP, our Digital Logistics Marketplace.
Because Shipify DLMP is a service marketplace, not an online store selling physical goods, this Policy is structured to reflect:
If you disagree with this Policy, please discontinue use of the Website and related services.
1. Scope of This Policy
This Policy applies to:
This Policy does NOT apply to logistics service outcomes (e.g., transport, forwarding, clearance, warehousing, handling, insurance), as these are fulfilled by independent third-party providers, not Shipify Ltd.
Such services are governed by their own contracts, terms, or agreements between traders and providers inside Shipify DLMP.
2. No Physical Goods, No Traditional Returns
Shipify Ltd does not sell physical goods. Therefore:
Apply to the Website or to Shipify DLMP.
3. Refunds for Shipify DLMP Platform Fees
Refunds for fees charged directly by Shipify Ltd (e.g., platform access fees, subscription fees, commission or transaction fees, premium service fees) may be issued only under the following conditions:
Refunds Will Be Considered If:
Refunds Will NOT Be Issued For:
4. Cancellation of Services
Within Shipify DLMP
Cancellations of logistics services or provider engagements are governed by:
Shipify Ltd is NOT responsible for:
Subscriptions or Platform Services
For services billed by Shipify Ltd:
5. Refund Review Process
If you believe you qualify for a refund, you may submit a request via:
Email: info@shipifydlmp.com
Your request must include:
Review Steps
Refund determinations made by Shipify Ltd are final.
6. Third-Party Providers and No Refund Liability
Shipify Ltd is not the logistics service provider.
Logistics services available on Shipify DLMP are performed by independent third-party providers who:
Shipify Ltd does not refund payments made directly or indirectlyto third-party providers for logistics services.
All disputes regarding delivered or undelivered services must follow the Shipify DLMP dispute resolution workflow, not the Website’s refund process.
7. Technical Issues and Platform Outages
Refunds may be considered if:
Refunds will not be issued for:
8. Fraudulent or Abusive Claims
Shipify Ltd reserves the right to:
9. Changes to This Policy
Shipify Ltd may update or amend this Return and Refund Policy at any time.
Updates will be posted on this page with the “Last Updated” date changed accordingly.
Continued use of the Website or Shipify DLMP after changes constitutes acceptance of the revised policy.
10. Contact Information
For refund-related inquiries or complaints:
Email: info@shipifydlmp.com
Address: Shipify Ltd, P.O. Box 43569, 00100, Nairobi, Kenya.
SHIPIFY LTD – HYBRID WORKPLACE POLICY
Effective Date: 01/11/2025
Version: 1.0
1. Purpose of the Policy
Shipify Ltd is committed to maintaining a high-performance culture built on discipline, collaboration, trust, and seamless execution.
Given the dynamic nature of our work, platform development, logistics marketplace operations, client delivery, and cross-border coordination, we operate a hybrid workplace model that balances:
This policy outlines expectations, responsibilities, and approved hybrid arrangements for all Shipify Ltd employees.
2. Scope
This policy applies to:
3. Hybrid Work Model Overview
Shipify Ltd operates a Structured Hybrid Model:
3 Days On-Site + 2 Days Remote
Managers may adjust this schedule based on client deadlines, project stages, system releases, or operational priorities.
Where project, client or security requirements demand full-time on-site presence, the company may temporarily suspend hybrid arrangements with notice.
4. Eligibility for Remote Work
Employees must meet all the following conditions to qualify for remote workdays:
Remote work is not an entitlement. It is a performance-based privilege and may be revoked at any time.
5. Expectations While Working Remotely
Employees working remotely must:
5.1 Maintain Full Availability
5.2 Deliver Outputs
Remote work performance is measured by output, not presence.
Employees must meet all deadlines and quality requirements.
5.3 Maintain a Professional Working Environment
5.4 Protect Company Information
5.5 Remain Ready for Recall
Employees may be required to report to the office on short notice for:
Failure to comply may result in disciplinary action.
6. On-Site Work Expectations
While on-site, employees must:
7. Performance & Accountability
7.1 Monitoring & Reporting
Performance is monitored through:
7.2 Consequences of Poor Performance
Remote work privileges may be suspended if an employee:
8. Security, Technology & Data Protection Requirements
Employees must:
Violation of security policies leads to immediate disciplinary action.
9. Attendance & Leave Policy Integration
Remote work does not replace formal leave.
10. Special Arrangements
Shipify Ltd may approve temporary special hybrid arrangements for:
All such arrangements must be formalized in writing and approved by HR + Line Manager.
11. Disciplinary Action for Misuse
Hybrid work privileges may be suspended or revoked for:
Persistent violations may lead to formal disciplinary proceedings, including warnings, suspension, or termination.
12. Managerial Authority
Managers have authority to:
Managerial decisions must align with business needs and fairness principles.
13. Policy Review & Amendments
Shipify Ltd reserves the right to update, amend, or revoke this policy at any time based on:
Updated versions will be communicated internally.
14. Employee Acknowledgment
All employees must sign an acknowledgment confirming:
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